90% will be refunded if cancellation occurs 14 days or more before the process. 10% is deducted as a processing fee. (Alternatively, you can transfer 100% of your funds to the next available date on the website for the same process, at no additional cost.)
50% will be refunded if cancellation occurs within 13 days or less of the process. (Alternatively, you can transfer 50% of your funds to the next available date on the website for the same process)
No refunds or transfers are available within 24 hrs of the process.
Payments made towards processes are not tax-deductible.